Access to information

To request access to a document held by La Caisse

Write to the person in charge of access to information whose contact details are provided below.

To ensure your request is admissible

It needs to be sufficiently precise so that we can identify the document you wish to access.

Upon receipt of your request

You will receive a written notice indicating the date on which your request was received and the time expected to process your request. Under the Act, La Caisse is required to respond to your request within 20 days of receiving it. This may be extended by a period of no more than 10 days, however, if the request cannot be processed without impeding the normal course of operations. If that is the case, you will be notified in writing of the delay.

If La Caisse refuses your request in whole or in part

In full or in part, you are entitled under the Act, to submit a request for a review of La Caisse’s decision to the Commission d’accès à l’information du Québec. Your application must be made in writing within 30 days following La Caisse’s decision.